Last Updated: 07/09/2024

At Same Day Waste Removal, we are committed to protecting your privacy and ensuring that any personal information you provide to us is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect We collect different types of information to provide and improve our services, including:

1.1 Personal Information: When you book a service, contact us, or fill out a form on our website, we may collect personal details such as your name, address, email address, phone number, and payment information.
1.2 Usage Data: We may automatically collect information about how you access and use our website, such as your IP address, browser type, pages viewed, and time spent on each page.
1.3 Cookies: Our website may use cookies to enhance your experience, analyse website performance, and personalise content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information We use the information we collect for the following purposes:

2.1 Service Provision: To provide, operate, and maintain our waste removal services.
2.2 Communication: To respond to your inquiries, process bookings, send service confirmations, and provide updates regarding your service.
2.3 Billing and Payment: To process payments and manage billing, including fraud prevention.
2.4 Improvement of Services: To analyse how our services are used, improve our offerings, and enhance our website’s functionality.
2.5 Marketing: With your consent, we may occasionally send promotional materials or special offers. You can opt out at any time.

3. How We Share Your Information We do not sell or share your personal information with third parties except in the following circumstances:

3.1 Service Providers: We may share information with trusted third-party providers who assist in operating our website, processing payments, or delivering our services, provided they agree to keep your information confidential.
3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before any such transfer.

4. Data Security We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. While we strive to use commercially acceptable means to safeguard your data, no transmission over the Internet is 100% secure.

5. Data Retention We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights You have certain rights regarding the personal information we hold about you, including:

6.1 Access: You have the right to request access to the personal data we hold about you.
6.2 Correction: You may request corrections to inaccurate or incomplete personal information.
6.3 Deletion: You may request the deletion of your personal data, subject to legal obligations.
6.4 Objection: You have the right to object to certain processing activities, including direct marketing.
6.5 Data Portability: You may request a copy of your data in a commonly used format.

To exercise these rights, please contact us using the details provided below.

7. Links to External Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Children’s Privacy Our services are not directed to individuals under 18, and we do not knowingly collect personal data from children. If you believe that we have collected information from a child, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Us If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

• Address: 25 Westfield Road, London, RM9 5BH
• Phone: 020 8099 7529
• Email: samedaywasteremoval@gmail.com